by admin

New #foodsafety #recall #undeclared #milk & #wheat #allergens in Perfect Fit Meals Chicken Breast Product

Perfect Fit Meals, LLC Recalls Chicken Breast Product Due to Misbranding and Undeclared Allergens

Class I Recall003-2017
Health Risk: HighJan 10, 2017
Congressional and Public Affairs
Julie Schwartz 
(202) 720-9113
Press@fsis.usda.gov
WASHINGTON, Jan. 10, 2017 – Perfect Fit Meals, LLC, a Houston, Texas establishment, is recalling approximately 3,546 pounds of chicken breast product due to misbranding and undeclared allergens, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today. The product may contain milk and wheat, known allergens which are not declared on the product label. 
The ready-to-eat chicken breast items were produced on December 20 and 21, 2016. The following product is subject to recall: [View Label (PDF only)]
  • 10.5 ounce sealed tray package containing “From the Kitchen of Cooking Light Magazine: Lemon Pepper Chicken” with “Use or Freeze By” date of 01/21/17 and lot code 2457744.2
The product subject to recall bears establishment number “P-827” inside the USDA mark of inspection. This item was shipped to military commissaries and retail establishments nationwide.
The problem was discovered when a distributor notified the establishment that the chicken breast product had been incorrectly labeled. Although the product is labeled “Lemon Pepper Chicken” it contains a different product, “Blackened Chicken Breast”, which contains milk and wheat allergens. 
There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider.  
Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list will be posted on the FSIS website at www.fsis.usda.gov/recalls.
Consumers with questions about the recall can contact Mona Powell, Quality Control, at (281) 953-3200. Media with questions about the recall can contact Brad Wilson, CEO, at (713) 579-5686.
by admin

New #foodsafety #recall #undeclared #milk #egg #soy & #mustard #allergen in Organic Veggies Snacking Tray

Mann Packing Voluntarily Issuing Class 1 Recall of Organic Veggies Snacking Tray

January 10, 2017

Contact

Consumers

Mann Packing 
 info@mannpacking.com 
 1-800-285-1002

Media

Gina Nucci, Mann Packing Co., Inc.
 gina.nucci@mannpacking.com
 831-214-3032

Announcement

View Product Photos
Mann Packing is voluntarily recalling 205 cases of 18 ounce Organic Veggies with Organic Ranch Dip in a snacking tray because the product may contain mislabeled ingredients that could pose an allergen risk; specifically egg, milk, soy and mustard.
The product has a best if used by date of January 14 and an incorrect UPC barcode: 71651901471 (the correct UPC is 716519014765). No illnesses have been reported in association with the recall to date. No other Mann Packing products are affected by the recall. Mann Packing is taking the extra precautionary measure of issuing this recall so that consumers who may have purchased the product are properly made aware. The product was shipped to the following states: Florida, Minnesota, New York, Iowa and Texas.
Consumers who have the recalled product in their possession and are allergic to egg, milk, soy and/or mustard, should not consume the item. Consumers with questions should contact Mann Packing at 1-800-285-1002 Monday through Friday from 8 am to 5 pm Pacific Standard Time or via info@mannpacking.com.
The following product with the Best of Used By date January 14 is subject to this recall. The best if used by date can be found in the upper right corner:
Mann Packing representatives are contacting retail customers who received the item and asking they remove the product from the store shelves and inventories and that no products are made available for consumer purchase.
About Mann Packing Company
Founded in 1939, Mann Packing is an industry leading, third-generation supplier of premium fresh vegetables. Headquartered in Salinas, California, Mann’s is one of the largest suppliers of western vegetables, Broccoli® and sugar snap peas in North America. The firm holds the distinguished Women’s Owned Business Certification from the Women’s Business Enterprise National Council – the most widely recognized and respected certification in the United States for women’s business enterprises. Leading the way in product innovation, environmental sustainability and green supply chain management practices, Mann Packing is consistently vigilant in food safety, employee wellness and quality assurance, making for one of the most trusted brands in the industry.
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New #foodsafety #recall possible #Salmonella #contamination of Hostess of Limited-Edition Holiday White Peppermint Hostess® Twinkies®

Hostess Brands, LLC Issues Voluntary Recall of Limited-Edition Holiday White Peppermint Hostess® Twinkies® because of Possible Health Risk

January 9, 2017

Contact

Consumers

LAK Public Relations, Inc.
Marie Espinel, Katie Lewis or Hannah Arnold
 mespinel@lakpr.com,klewis@lakpr.com or harnold@lakpr.com
 212-575-4545

 

Announcement

View Product Photos
Hostess Brands, LLC (“Hostess”) is voluntarily recalling its Holiday White Peppermint Hostess® Twinkies® because of a recall by Blommer Chocolate Company of the confectionary coating used on the Holiday White Peppermint Hostess Twinkies product. The confectionary coating contains milk powder ingredients recalled by Valley Milk Products, LLC due to a concern of Salmonella contamination. No illnesses have been reported to date, and none of the confectionary coating sampled has tested positive for Salmonella. However, Hostess is initiating this voluntary recall out of an abundance of caution.
Salmonella is an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems. Healthy persons infected with Salmonella often experience fever, diarrhea (which may be bloody), nausea, vomiting and abdominal pain. In rare circumstances, infection with Salmonella can result in the organism getting into the bloodstream and producing more severe illnesses such as arterial infections (i.e., infected aneurysms), endocarditis and arthritis.
This recall applies only to the White Peppermint Hostess Twinkies (UPC 888109111571), which were only sold in multipack boxes (9 individually wrapped cakes in a box, as pictured below). This recall does not affect any other Hostess products. The products were sold to mass merchandisers, grocery stores, distributors, dollar and discount stores, and convenience stores throughout the United States.
Consumers who have purchased the affected product are urged to discontinue consumption and return them to the place of purchase for a full refund.
Consumers with questions may contact 1-800-483-7253 Monday through Friday from 8:30 am to 4:30 pm Central 
Time.
Hostess Brands, LLC
Hostess Brands, LLC is headquartered in Kansas City, Missouri and operates bakeries in Emporia, Kansas, Columbus, Georgia and Indianapolis, Indiana.
For more information about Hostess products and Hostess Brands, LLC, please visit hostesscakes.com. Follow Hostess on Twitter: @Hostess_Snacks; on Facebook: facebook.com/Hostess; on Instagram: Hostess_Snacks; and on Pinterest: pinterest.com/hostesscakes.
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by admin

New #foodsafety #recall possible #Salmonella #contamination of Select Palmer Candy products

Palmer Candy Company Announces Voluntary Limited Recall of Select Candy Products

January 9, 2017

Contact

Consumers

Customer Service 
 712-258-5543

Announcement

Palmer Candy Company (www.palmercandy.com), a privately-held, fifth-generation manufacturer of chocolate and holiday confections, announced today a limited recall of certain chocolate products after being informed by a supplier that a milk powder ingredient used in a compound chocolate coating that they supply to Palmer Candy Company has the potential to be contaminated with Salmonella. The voluntary recall, in cooperation with the U.S. Food and Drug Administration (FDA) includes selected products produced between October 20, 2016 and December 9, 2016 and shipped by Palmer Candy Company to grocery, convenience store and wholesale customers nationwide. 
Recalled products include the following:
UPC # Affected Items Purchased By Consumers Expiration Range
77232-17250 Palmer Candy Chocolate Almond Bark 9 oz. 4/26/2017 – 6/7/2017
77232-17137 Palmer Candy Christmas Tree Pretzels 7 oz. 7/27/2017 – 8/3/2017
77232-16310 Palmer Candy Christmas Tree Pretzels 7 oz. 7/24/2017 – 7/27/2017
77232-17254 Palmer Candy Cookies & Cream Bark 9 oz. 7/17/2017 – 9/2/2017
77232-16043 Palmer Candy Crème De Menthe Bark 9 oz. 8/7/2017 – 8/7/2017
77232-17255 Palmer Candy Crème De Menthe Bark 9 oz. 7/26/2017 – 8/7/2017
77232-17002 Palmer Candy Drizzled Peanut Brittle 8 oz. 4/30/2017 – 5/22/2017
77232-17291 Palmer Candy Game Day Party Bowl 16 oz. 7/18/2017 – 7/18/2017
77232-17285 Palmer Candy Holiday Gift Bowl 22 oz. 4/18/2017 -5/1/2017
77232-23045 Palmer Candy Holiday Treats 16.5 oz. 4/25/2017 – 5/14/2017
77232-17270 Palmer Candy Peppermint Bark 9 oz. 7/15/2017 – 8/29/2017
77232-16309 Palmer Candy Peppermint Bark 8/9 oz. 7/24/2017 – 7/28/2017
77232-16042 Palmer Candy Peppermint Bark 12/9 oz. 7/17/2017 – 7/17/2017
77232-13990 Palmer Candy Swirled Pretzels 5 oz. 8/30/2017 – 9/`7/2017
77232-13227 Bakery Delights Christmas Tree Pretzels 5 oz. 7/18/2017 – 8/3/2017
25439-20204 Delhaize Peppermint Pretzels 5 oz. 7/28/2017 – 8/3/2017
X000FMRA8J Trail’s End Chocolatey Caramel Crunch 18 oz. 7/29/2017 – 8/8/2017
41415-22691 Publix Almond Bark with Cocoa 10 oz. 4/26/2017 – 5/23/2017
41415-23091 Publix Peppermint Bark 10 oz. 8/3/2017 – 8/7/2017
77232-02580 Palmer Candy 3 Part Christmas Bowl 15 oz. 4/12/2017 – 5/28/2017
77232-12147 Palmer Candy Mixed Peppermint Pretzel 7 oz. 7/18/2017 – 7/27/2017
77232-12146 Palmer Candy Peppermint Bark 8 oz. 7/12/2017 – 7/28/2017
UPC #s are usually on the back of the bag or bottom of containers.
Product photos are attached.
To date, there have been no reported illnesses associated with any of the products affected by this recall. Salmonella is an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems. Healthy persons infected with Salmonella often experience fever, diarrhea (which may be bloody), nausea, vomiting and abdominal pain. In rare circumstances, infection with Salmonella can result in the organism getting into the bloodstream and producing more severe illnesses such as arterial infections (i.e., infected aneurysms), endocarditis and arthritis.
The recall is the result of a potentially contaminated milk powder ingredient recalled by Valley Milk Products, a derivative of which was included as a small portion of the ingredients by another company in a confectionary coating supplied to Palmer Candy Company. Affected products include a variety of candy products sold to retailers under the Palmer Candy Company brand, private label chocolates for retail distribution and bulk products provided to retailers for repackaging. Although testing has shown no pathogenic bacteria in the milk confectionary coatings, the company decided out of an abundance of caution to recall all products produced using any amount of the now recalled ingredients.
Marty Palmer, president and chief executive officer of Palmer Candy Company said, “We are truly sorry for any distress this recall causes to our retail customers and to consumers. We remain committed to the highest standards in food quality and safety. We are taking this recall very seriously and truly appreciate the cooperation of our customers as we work to resolve this matter promptly.”
Consumers should throw out or return these products to the point of sale for a full refund.
For more information, consumers may call to speak with a Customer Service Representative at Palmer Candy Company between 9:00 a.m. and 4:30 p.m. Central Standard Time at 712-258-5543.
The Palmer Candy Company, founded in 1878, is a leading manufacturer of a wide variety of high quality chocolate and specialty confectionary treats. The company ships from its two facilities in Sioux City, Iowa to grocery, convenience store and wholesale customers nationwide. The company president and chief executive officer, Marty Palmer, is a fifth-generation owner of the privately-held company.
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by admin

New #foodsafety #recall possible #plastic #contamination in Schreiber Chicken Tender products

Schreiber Processing Corp. Recalls Chicken Tender Products Due to Possible Foreign Matter Contamination and Misbranding

Class I Recall002-2017
Health Risk: HighJan 9, 2017
Congressional and Public Affairs
Julie Schwartz 
(202) 720-9113
Press@fsis.usda.gov
WASHINGTON, Jan. 9, 2017 – Schreiber Processing Corp., a Maspeth, N.Y. establishment, is recalling approximately 2,330 pounds of chicken tender products that may be contaminated with plastic and misbranded, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today.
The breaded chicken breast tenders were produced on December 8, 2016 and packaged on December 9, 2016. The following products are subject to recall: [View Label (PDF only)]
  • 10-lb. boxes containing “Meal Mart BATTERED & BREADED CHICKEN BREAST TENDERS” bearing item code 03-CTB and production code 0246
The products subject to recall bear establishment number “P-787” inside the USDA mark of inspection. These items were shipped to institutional and retail locations in New Jersey, New York, and Washington.   
The problem was discovered after the firm received a consumer complaint.
There have been no confirmed reports of injury or illness due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider.  
Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list(s) will be posted on the FSIS website at www.fsis.usda.gov/recalls.
Consumers and media with questions about the recall can contact Mordechai Milworn, Q&A/HAACP Manager, at (718) 894-2000 ext. 336.
by admin

New #foodsafety #recall #undeclared #fish #allergen in Harris Teeter, Everroast Chicken Caesar Wrap

Harris Teeter, LLC Issues Voluntary Recall of Everroast Chicken Caesar Wrap for Undeclared Fish

January 9, 2017

Contact

Consumers

Customer Relations Department
 1-800-432-6111, Option 2

 

Announcement

View Product Photos
In an abundance of caution Harris Teeter, LLC of Matthews, NC is issuing a voluntary recall of Everroast Chicken Caesar Wrap because it may contain undeclared anchovy. People who have an allergy or severe sensitivity to fish run the risk of a serious or life-threatening allergic reaction if they consume this product.
The recall applies to:
Everroast Chicken Caesar Wrap (UPC: 72036-95828) that was prepared in the deli department of various Harris Teeter supermarkets in multiple states. All code dates.
No illnesses have been reported to date.
The recall was initiated after it was discovered that the product ingredients statement did not declare the presence of fish. Upon discovering the issue Harris Teeter promptly removed the product from its in-store delis.
If you purchased this item, and have an allergy or sensitivity to anchovies, please do not consume the product. Instead, return it to any Harris Teeter store for a full refund. Customers with questions or concerns should contact Harris Teeter’s Customer Relations Department at 1-800-432-6111, Option 2.
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by admin

New #foodsafety #recall possible #Listeria #contamination of assorted sliced deli meats served ad Dion’s Restaurants

FSIS Issues Public Health Alert For Sliced Deli Meat Products Due To Possible Listeria Contamination

Congressional and Public Affairs
Julie Schwartz 
(202) 720-9113
Press@fsis.usda.gov 
WASHINGTON, Jan. 6, 2017 – The U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) is issuing a public health alert due to concerns that assorted sliced deli meat products served to customers at Dion’s restaurants may be contaminated with Listeria monocytogenes. The assorted sliced deli meats were produced by Peter DeFries Corporation, an Albuquerque, N.M. establishment.
The sliced roast beef, ham, pastrami, and turkey items were produced between Dec. 14, 2016 and Dec. 29, 2016, however product may have been available in restaurant locations through January 4, 2017.
These items were distributed to Dion’s restaurant locations in Colorado, New Mexico, and Texas. The sliced deli meat products are used on pizzas, salads, and open-faced sandwiches for customers at Dion’s restaurants.
The problem was discovered through routine testing conducted as part of the Peter DeFries Corporation’s Listeria testing program. Anyone concerned about an illness should contact a health care provider.  
Consumption of food contaminated with L. monocytogenes can cause listeriosis, a serious infection that primarily affects older adults, persons with weakened immune systems, and pregnant women and their newborns. Less commonly, persons outside these risk groups are affected.
Listeriosis can cause fever, muscle aches, headache, stiff neck, confusion, loss of balance and convulsions sometimes preceded by diarrhea or other gastrointestinal symptoms. An invasive infection spreads beyond the gastrointestinal tract. In pregnant women, the infection can cause miscarriages, stillbirths, premature delivery or life-threatening infection of the newborn. In addition, serious and sometimes fatal infections can occur in older adults and persons with weakened immune systems. Listeriosis is treated with antibiotics. Persons in the higher-risk categories who experience flu-like symptoms within two months after eating contaminated food should seek medical care and tell the health care provider about eating the contaminated food.
Consumers who have purchased these products from Dion’s restaurants are urged not to consume them. These products should be thrown away or returned to the place of purchase.
by admin

New #foodsafety #recall #undeclared #egg #allergen Bakers of Paris Recalls Croissants Sold at Whole Foods Market® Stores in Northern California

Bakers of Paris Recalls Croissants Sold at Whole Foods Market® Stores in Northern California Due to Undeclared Allergen

January 5, 2017

Contact

Consumers

Bakers of Paris
customer-service@bakersofparis.com
 415-468-9100, ext. 2215

Media

Caroline Hughes
chughes@bakersofparis.com
 415-845-6604

Announcement

View Product Photos
Bakers of Paris is recalling plain, almond, and chocolate croissants sold in 18 Northern California Whole Foods Market stores due to an undeclared allergen. The croissants, sold individually in self-service cases and in clear plastic packs of four, are made with an egg wash which is not declared on the ingredient list. People who have an allergy or severe sensitivity to eggs run the risk of serious or life-threatening reactions if they consume this product.
No allergic reactions have been reported to date.
Products were labeled as follows and carried the following UPCs:
Croissant 4 Pack Baker Paris, 24159300000
Chocolate Croissant 4 Pack Baker Paris, 24159500000
Almond Croissant 4 Pack Baker Paris, 24159400000
Croissant Assorted 4 Pack Baker Paris, 24159800000
Chocolate Croissant, 46000058528
Croissant, 46000058529
Almont Croissant, 46000058559
The recalled products have “packed on” dates of 1/4/17 or earlier and “sell by” dates of 1/7/17 or earlier. The products were distributed only to 18 Whole Foods Market stores in Northern California. A full list of affected stores is below.
Customers who have purchased this product at a listed Whole Foods Market store should discard it and may bring in their receipt for a full refund.
Consumers with questions may contact Bakers of Paris at 415-468-9100, ext. 2215 or customer-service@bakersofparis.com.
Product has been recalled from the following Whole Foods Market locations:
Address City State Zip Code
3000 Telegraph Avenue Berkeley CA 94705
2001 Market Street San Francisco CA 94114
5200 Dublin Blvd Dublin CA 94568
1765 California Street San Francisco CA 94109
1025 Gilman Street Berkeley CA 94710
690 Stanyan St San Francisco CA 94117
230 Bay Place Oakland CA 94612
3502 Mt. Diablo Blvd. Lafayette CA 94549
4800 El Camino Real Los Altos CA 94022
3950 24th Street San Francisco CA 94114
1150 Ocean Ave San Francisco CA 94112
774 Emerson Street Palo Alto CA 94301
450 Rhode Island San Francisco CA 94107
1250 Jefferson Ave Redwood City CA 94063
1010 Park Place San Mateo CA 94403
100 Sunset Drive San Ramon CA 94583
399 4th Street San Francisco CA 94107
1333 E. Newell Ave. Walnut Creek CA 94596
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by admin

New #foodsafety #recall #undeclared #almond #allergen in Select Whole Food Tarts

Allergy Alert Issued in Select Whole Foods Market Stores for Undeclared Almond Flour in Tarts

January 4, 2017

Contact

Consumers

Whole Foods Market
301-984-4874

Media

Betsy Harden
Betsy.Harden@wholefoods.com
512-542-3198

Announcement

Austin, TX – Select Whole Foods Market stores in Kentucky, Maryland, New Jersey, Ohio, Pennsylvania, Virginia and the District of Columbia are voluntarily recalling tarts because the products contained tree nut (almond flour) allergens that were not listed on the product labels. People who have an allergy or severe sensitivity to tree nuts (almond flour) run the risk of serious or life-threatening allergic reaction if they consume these products.
All affected products have been removed from store shelves. The tarts include chocolate ganache, French apple, fresh berry, fresh fruit amero shell, fruit, key lime, lemon, and peanut butter chocolate. The products were packaged in cardboard containers with Whole Foods Market labels and best-by dates of January 7, 2017 and earlier and were available at Whole Foods Market stores in Kentucky, Maryland, New Jersey, Ohio, Pennsylvania, Virginia and the District of Columbia. Not all products were sold in all stores.
The products can be identified by the following UPC codes:
UPC Code Product Description
22024600000 Tart peanut butter chocolate
22061300000 Tart peanut butter chocolate
22061400000 Tart peanut butter chocolate
23143000000 Tart lemon small
23144500000 Tart key lime 4in
24977900000 Tart chocolate ganache large
24978300000 Tart chocolate ganache small
24982800000 Tart French apple small
24983000000 Tart fresh berry large
24983100000 Tart fresh berry small
24984100000 Tart fresh fruit amero shell large
24985200000 Tart fruit 4in
24988900000 Tart key lime 9in
24989600000 Tart key lime 4in
24991000000 Tart lemon large 8in
No illnesses have been reported to date.
Customers who purchased these product and wish to return them can bring a valid receipt into stores for a full refund. Consumers with additional questions can contact their local store or call (301) 984-4874 between the hours of 9:00 a.m. and 5:00 p.m. EST, Monday through Friday.
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by admin

Restaurant Review: Salsa Brava, Flagstaff, AZ.

I was in the mood for some good Mexican food today, and a friend recommended I try out Salsa Brava here in Flagstaff.

I arrived to the restaurant for lunch at about 12:30 pm to a less than half full restaurant. We were greeted immediately and seated in a very comfortable booth. Beverages were brought to the table fairly quickly, along with a basket of chips ($1.50 charge, which was mentioned when we were seated. I still wanted them so I said yes). With the chips my friend and I were provided with three 3 oz. cups and instructed to the location of the salsa bar. I personally love salsa bars, especially when they have a variety of salsas. This location had approximately 10 to 12 selections; however, it looked like a few were the same on both sides of the bar. I picked out a hot and a mild salsa for myself. My friend did not partake in the salsa bar or chips.

The mild salsa was, in my opinion, less than mild and actually rather bland. It was a mix of onions and tomatoes with some cilantro mixed in, but there seemed to be no flavor for me at all. I went back to the salsa bar a second time and got another bowl, mixing the salsa, just to be sure, but it was still extremely bland for me. The hot salsa, on the other hand, had some good heat and a nice flavor. I enjoyed it very much, getting another bowl of it as well.

Today, for “happy hour”, they were offering $3 guacamole, so I decided to try that as well. The presentation was as an appetizer, coming out on a small plate. There were a handful of chips to one side and the guacamole was placed into a small red chip shaped bowl, which was seated on a bed of shredded lettuce. For me, the guacamole was also extremely bland and needed a few dashes of salt to bring out the flavor.

For the meal, I ordered the lunch combination fajitas, and my friend ordered the lunch Taco’s Al Carbon.

My fajitas came out on a semi-sizzling platter, as the platter also had a large amount of Spanish rice and a medium black tortilla chip filled with re-fried beans. A small side plate contained some shredded lettuce, pico de Gallo,  and small red tortilla chips filled with sour cream and guacamole. The fajitas were nice and there was definite flavor amongst the many items; however, the chicken seemed to be lacking in any type of fajita marinade, while the steak was nice and flavorful.

My friends plate came with three corn tortillas with meat and cilantro, along with sides of Spanish rice and re-fried beans. At first sight, I was a bit upset, because two of the taco’s had a nice amount of meat and fillings in them; however, the third taco was less than the other two, and it was extremely noticeable. I brought this to the servers attention and had to actually point out the discrepancy in fillings for the taco’s. As you can see from the picture, it is extremely noticeable. She took this information to the manager, of which I was just mentioning that items should be consistent, especially on the same plate. I am not exactly sure what it was the manager said, but it appeared to be something along the lines of “lets make them consistent”. A few moments later she brought out a little cup with some more of the meat for my friend to add to his taco.

Overall, I will say that I did enjoy the food, even though some of the items needed a bit more seasoning and flavor. The service was nice and fast, although the manager was a bit abrupt with our issue.